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Customer Service in Tourism and Hospitality, by Simon Hudson, Louise Hudson
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Provides the whys and howsof customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
- Sales Rank: #268817 in Books
- Published on: 2012-11-30
- Original language: English
- Dimensions: 9.75" h x 7.50" w x .75" l, 1.50 pounds
- Binding: Paperback
- 156 pages
About the Author
Center of Economic Excellence (CoEE) Endowed Chair in Tourism and Economic Development, College of Hospitality, Retail and Sport Management,
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